Last updated: June 2026
Her-izon respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, make an enquiry, or use our services. Our website address is:https://her-izon.com
1. Who we are
Her-izon provides fitness, wellbeing and personal training services.For the purposes of data protection law, Her-izon is the data controller for the personal information collected through this website and related services.
Contact: coaching@her-izon.com
2. What personal information we collect
We may collect the following types of information:
• Your name
• Your email address
• Your phone number
• Information you provide through contact forms or booking forms
• Details relating to enquiries, bookings, sessions or services
• Basic technical information, such as IP address, browser type and device information
• Cookie and analytics data, where applicable
• Health, fitness or wellbeing information you choose to provide as part of an enquiry, consultation, intake form or booking process
We only collect information that is relevant to the service being provided.
3. How we collect your information
We may collect personal information when you:
• Visit our website
• Complete a contact form
• Submit a booking or enquiry form
• Communicate with us by email, phone, message or social media
• Use any online booking, payment or client management features
• Agree to receive updates or marketing communications
4. How we use your information
We use your personal information to:
• Respond to enquiries
• Provide fitness, wellbeing or personal training services
• Communicate with you about your enquiry or booking
• Send service-related information
• Improve the website and user experience
• Maintain website security
• Meet legal, tax, accounting or regulatory obligations
• Send marketing communications, where you have opted in or where we are legally permitted to do so
5. Lawful basis for using your information
We process your personal data under one or more of the following lawful bases:
| Lawful basis | How this applies |
|---|---|
| Contract | To provide services you have requested or to take steps before entering into a service agreement. |
| Consent | Where you have opted in to marketing or provided information for a specific purpose. |
| Legal obligation | Where we need to keep records for legal, accounting or tax purposes. |
| Legitimate interests | To manage enquiries, improve services, protect the website, and run the business effectively. |
| Special category consent | Where you voluntarily provide health, fitness or wellbeing information that may be relevant to your training or service needs. |
If you provide health-related information, this will only be used where relevant to your enquiry, consultation, booking or service.
6. Contact forms and enquiries
When you submit a contact form or enquiry form, we collect the information you provide so we can respond to you and manage your request.This information may be stored securely in our website, email system, CRM, booking system or business administration tools.
7. Bookings and client information
If you book a session, class, consultation or service, we may collect information needed to manage your booking.This may include your contact details, booking history, payment status, attendance information, and relevant notes connected to the service.Where health, fitness or wellbeing information is collected, it is used only to help provide a safe and suitable service.
8. Payments
Payments for Her-izon services may be processed securely through Stripe.
When you make a payment, your payment details are handled by Stripe and are processed in accordance with Stripe’s own privacy policy and security practices.
Her-izon does not store full card details on this website.
We may retain payment-related records such as your name, contact details, booking details, invoice/payment status and transaction reference where needed for service management, accounting, tax, legal or administrative purposes.
9. Cookies
This website may use cookies and similar technologies to make the website work properly, improve performance, support security, remember preferences, and understand how visitors use the site.
Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, will only be used where required consent has been given.
You can manage or withdraw cookie consent through the cookie settings shown on the website, where available.
10. Analytics
We may use analytics tools to understand how visitors use the website. This helps us improve the website, content and user experience.
Analytics data may include pages visited, time spent on the website, device type, browser type and general location data.
Where required, analytics cookies will only be used after consent.
11. Embedded content from other websites
Pages on this website may include embedded content such as videos, maps, images, social media posts or booking tools.
Embedded content from other websites behaves in the same way as if you visited that website directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the embedded content.
12. Who we share your data with
We do not sell your personal data.We may share your information with trusted third-party service providers where necessary to operate the website and provide services. This may include:
• Website hosting providers
• Email and business software providers
• Booking or client management systems
• Payment processors
• Analytics providers
• Security or spam protection tools
• Professional advisers, where legally required
We only share information where there is a valid reason to do so.
13. How long we keep your information
We only keep personal information for as long as necessary.
This may depend on the type of information and the reason it was collected.
As a general guide:
| Type of information | Typical retention period |
|---|---|
| General enquiries | Up to 24 months |
| Client and booking records | For the duration of the client relationship and a reasonable period afterwards |
| Financial records | Usually up to 6 years, where required for tax or accounting purposes |
| Marketing consent records | Until you unsubscribe or withdraw consent |
| Website security logs | For a limited period required for security monitoring |
If there is no fixed retention period, we decide how long to keep information based on legal, accounting, operational and service-related needs. The ICO expects organisations to explain either the retention period or the criteria used to decide how long data is kept.
14. Your data protection rights
Under UK data protection law, you have rights over your personal information. These may include the right to:
• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal data in certain circumstances
• Ask us to restrict how we use your information
• Object to certain types of processing
• Withdraw consent, where we rely on consent
• Request a copy of your data in a portable format, where applicable
These rights are not absolute and may depend on the circumstances. The ICO explains that individuals have rights including access, rectification and erasure under UK GDPR.To make a request, contact: coaching@her-izon.com
15. Marketing communications
If you choose to receive updates, offers or marketing communications, you can unsubscribe at any time.
We will not send you marketing emails without a lawful basis to do so.
16. Website security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no website or online service can be guaranteed to be completely secure.
17. Links to other websites
This website may contain links to other websites. We are not responsible for the privacy practices, content or security of external websites.
You should read the privacy policy of any third-party website you visit.
18. Complaints
If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office.
ICO website: https://ico.org.uk
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.